Terms & Conditions

Welcome to Xmbiance – Luxury Decor & Custom Manufacturing! By accessing or using our website and services, you agree to the terms and conditions outlined below. Please read them carefully before placing an order or engaging with our services.

1. Order Placement and Payment

  • Full Payment for Orders:
    All orders placed through our e-commerce platform require full payment at the time of purchase.
  • Bulk Orders:
    Clients interested in bulk quantities can contact us via email or WhatsApp for a custom quote. For bulk orders, we offer a flexible payment option: 60% of the total amount must be paid in advance, and the remaining 40% is due at the time of dispatch.

2. Customization Policy

  • Free Basic Customizations:
    Customers can request free adjustments for basic color changes or minor size modifications for products in our catalog.
  • Advanced Customizations:
    Significant design changes, such as major size adjustments or unique design requirements, may incur additional charges. These fees will be communicated clearly before order confirmation.

3. Returns and Exchange Policy

  • No Returns for Customized Products:
    As our products are made-to-order by skilled artisans and offered at factory-direct prices, we do not accept returns unless there is a manufacturing defect.
  • Exchange for Defective Items:
    If a product has a manufacturing defect, we will exchange it after proper inspection.

4. Intellectual Property

The product descriptions, content, and visual assets on this website are the intellectual property of Xmbiance. Reproduction, modification, or redistribution of this material without prior consent is prohibited.

5. Shipping and Delivery

  • Domestic Delivery:
    We deliver all over India, and our standard manufacturing time is 15 days. Delivery times may vary depending on location, with areas closer to Delhi receiving faster shipments.
  • International Delivery:
    We cater to international bulk orders only, using export logistics. Clients should contact us directly via email or WhatsApp for assistance with international shipping.
  • Free Delivery in India:
    Delivery is free across India. However, in certain cases, additional freight charges may apply. These charges, if any, will be communicated to the customer after order placement.

6. Data Privacy

Your personal and payment information is handled securely as per our Privacy Policy.

7. Dispute Resolution

For any concerns, disputes, or clarifications, clients may contact us via:

By using our website, you confirm that you have read and agreed to these terms and conditions. N K ENTERPRISES, the registered entity for Xmbiance, manages the website and its operations. Thank you for choosing Xmbiance for your luxury decor needs!

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